Getting help for your problems is easy. You don’t have to be referred by a doctor – you can refer yourself by simply phoning us to make an appointment, or by completing the self-referral form on this website. Why not try one of our easy and convenient video calls, or telephone appointments, and find out what we can offer you – there is no pressure on you to start a treatment programme – many people simply have one appointment to get advice and self-help information.


Our aim is to ensure that making an appointment is as easy as possible for you. When you speak to one of our understanding team members on the phone, they will book an appointment for you, and offer you a choice of times and days. We aim to offer you an easy and convenient video call or telephone appointment within a couple of weeks. A first appointment lasts about an hour, and will be with a Wellbeing Practitioner, Therapist or Nurse. The aim of the first appointment is just to gain as clear a picture as possible of your main problem/s, and how these affect you. Our NHS expert will ask some questions, and take the time to listen to you, to ensure they understand. Everything you tell them is confidential.

Our specialist will then explain the treatments we can offer, how these may help your problem, and what they would consist of. For some problems there may be a choice of treatments offered. All our staff are warm and caring. Whenever it is appropriate, they will explain to you how common your symptoms are, and how normal it is for people to experience them. Many people end their first appointment feeling relieved, and glad they did it.

You will usually be given some written information on how to start doing things that can improve your symptoms (self-help). All our treatments are based on published research evidence, and the recommendations of the National Institute for Health and Care Excellence, so you can be reassured that we only offer the most effective NHS treatment available for your problem.

When you make an appointment you will be sent a questionnaire about common symptoms. If you have an email address we will email you a link to complete the form easily and confidentially on-line. If not, we will send it by post for you to complete prior to your appointment when we will collect/discuss your answers. We would be very grateful if you could complete this before the appointment – it is very helpful for us in understanding your symptoms, and will save time during your appointment.

If you feel worried about making an appointment, or speaking to us over a video call, you needn’t be – we are trained to make it as easy and as pleasant as possible for you – we understand that you would rather not have to make an appointment with our team – but you will be glad you did!


There are two easy ways to make an appointment:


You can call us on 0300 303 0923 and select the option for your team/area to make a first appointment/speak to a duty therapist. One of our caring understanding team will take some details from you over the phone, and will then offer you a choice of appointment times and days – we aim to offer first appointments within a couple of weeks. They will book this for you, and send out a confirmation letter/email with some information.


Simply click here to complete the self-referral form.

Please write a summary of your problem and how it is affecting you, as well as times/days you can attend an appointment.

If we have enough information, and can accommodate your preferred times, we will send you confirmation of an appointment by email, text message, and in writing.

If we need to speak to you before we can offer an appointment, one of our team will call you on the number you provide, to discuss your needs, and book the appointment with you over the phone.

Please provide some convenient times/days when you could answer a call – just in case we need to contact you.


You don’t have to agree to treatment appointments.

If you make just one appointment to speak to a practitioner, they can provide you with a range of evidence-based self-help materials designed for your specific problem. Many people use these to make improvements for themselves – after all, you are the expert on your own wellbeing. Some of the self-help resources we provide are designed to help you deal with:

  • Low Mood (Depression)
  • Worry
  • Panic attacks
  • Phobia
  • Low Self-esteem
  • Unhelpful thoughts
  • Managing anxiety about your health
    Your wellbeing with:
  • Diabetes
  • Breathlessness
  • Persistent Pain

If you would rather not have an appointment, you can access some of the resources below on-line:

  • Living Life to the Full – Free online courses

    Covering low mood and stress and all of the common linked problems this causes. Work out why you feel as you do, how to tackle problems, build confidence, get going again, feel happier, stay calm, tackle upsetting thinking and more.

  • Self-help Leaflets

    Northumberland, Tyne and Wear NHS Foundation Trust have produced a number of useful self help leaflets, which provide advice on ways to cope with a range of common difficulties. Click on the link below to browse and download any of these leaflets from their website.

  • Mood Juice

    This website offers self-help literature on a variety of issues including anger, anxiety, assertiveness, bereavement, depression, insomnia, obsessions and compulsions, panic, post-traumatic stress, shyness and social phobia.

  • The “Overcoming” Series of Self-Help Books

    The Overcoming self-help books offer courses of highly effective Cognitive Behavioural Therapy (CBT) in book form. Many of the books listed on this website should be available in your local library. However, If you intend to purchase a self-help book for any of these problems, these are the ones we would recommend.